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| MGTI News |
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NEW! Check out this "Do It Yourself" Library Training Kit for Pro-active Servicer and Roving. A Complete DIY Roving Workshop Kit for Libraries who want to Implement Roving Reference using their own in-house Trainers.
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| Mentor's Corner |
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PROBLEM PREVENTION: Before you encounter a head-on collision with angry customers, or client groups, it is important to become knowledgeable about customer expectations and the universal principles involved in the kind of pro-active customer service that really works. |
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| Quote of the Day | |
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Change is the law of life and those who look only to the past or the present are certain to miss the future.
John F. Kennedy |
